Returns Are Free
Iceberg diamond is one of the leading online jewellery store for whom customer satisfaction comes first. For that purpose only, we do not consider any deal final until our customers are 100% satisfied from the purchase they have made on Iceberg diamond. Our 30 day return policy is just an icing over the cake for those who are still in a state of go-for-it-or-not situation. You can buy any diamond jewellery of your choice without fear of adulteration or fake product. We have gained high reputation in selling 100% genuine and certified diamond jewellery.
Even after receiving the items, if not satisfied, you can return the item or exchange it within the period of 30 days from the time it has been shipped to you.
FAQs pertinent to return of item
Q: How can I return the item?
Simply, you have to contact by phone or email to one of our customer service specialists for that.
Are there products or items that cannot be returned or replaced?
Yes, you cannot return special orders, items that are there as a promotional sale and engraved jewellery items.
Q: Is it possible to return or resize engrave ring?
Return, exchange or resize to personal engrave ring or other item is subjected to total discretion of Iceberg diamond. It can only be returned if possible (with the exception of special orders).However, the engraving charge/fees will be non-refundable.
Q: Who will pay the cost of return shipping?
The recipient or the customer will bear the return shipping cost/charge as well as the insurance fees.
Q: How long will it take to receive my refund?
Once an item is returned to us, it goes for usual quality check and inspection. It may take 7-10 business days for the credit amount to return in your account. The time-frame begin from the moment we send you an email, confirming we have received your item and it is returned to our inventory.